Frequently Asked Questions

A Bitcoin ATM (or BATM) is a physical kiosk that allows you to buy or sell Bitcoin using cash. Unlike online exchanges, no bank account is required. Just walk up, insert cash, and receive Bitcoin directly to your wallet. Reload Crypto ATMs make the process simple, fast, and available 24/7.

Using a Reload ATM is straightforward: (1) Find your nearest machine using our locator. (2) Select Buy or Sell. (3) Enter your phone number for verification. (4) Scan your wallet QR code or receive a printed paper wallet. (5) Insert your cash and confirm the transaction. Your Bitcoin arrives within minutes. Visit our How It Works page for full details.

For low-value transactions (typically under $250 depending on your state), a phone number is all that is required. For higher amounts, government-issued photo ID such as a passport or driver's licence is required to comply with AML regulations. This is standard practice for all licensed crypto ATM operators. Your information is handled securely and in accordance with our Privacy Policy.

Daily and per-transaction limits vary by location and regulatory requirements. Typical limits range from $50 minimum to $10,000 per day for verified users. Higher limits may be available upon enhanced identity verification. Limits are displayed clearly on-screen before you begin each transaction.

Reload Crypto ATMs currently support Bitcoin (BTC). We are actively expanding our cryptocurrency offering, so follow our announcements for updates on new assets being added to the network.

Absolutely. Reload Crypto ATM operates in full compliance with applicable federal and state regulations. Every machine features physical tamper-evident seals, encrypted communication, and 24/7 camera surveillance. All transactions are subject to identity verification and transaction monitoring controls.

Our fees are displayed clearly on-screen before every transaction. There are no hidden charges. Fees include a percentage of the transaction value plus the applicable exchange spread. Rates are competitive and reflect the convenience of instant, cash-based transactions. Contact us for the most up-to-date fee schedule at your local machine.

Our customer support team is available 24/7. You can reach us through the Contact page on this website, by phone, or by email. For urgent issues at a machine, use the support button on the ATM screen to connect directly with an agent. We aim to resolve all issues within minutes.