Privacy Notice

1. Who We Are

Reload Crypto ATM is a licensed Money Services Business (MSB) registered with the Financial Crimes Enforcement Network (FinCEN) under the Bank Secrecy Act. We operate cryptocurrency ATM kiosks across the United States and are subject to federal and state financial privacy regulations.

2. What Information We Collect at the ATM

When you use a Reload ATM, we may collect:

• Mobile phone number — used to send a one-time verification code (OTP) to confirm your identity and complete your transaction
• Government-issued photo ID — for transactions above applicable regulatory thresholds
• A photograph taken by the ATM camera for identity verification
• Your cryptocurrency wallet address
• Transaction details including amount, date, time, and asset type

Your mobile phone number is collected solely to deliver transactional SMS messages required to complete your transaction. It is not collected for marketing purposes and will not be shared with any third party for marketing or promotional use.

3. Why We Collect This Information

We are legally required to collect certain information under the Bank Secrecy Act and FinCEN regulations governing money services businesses. This includes Know Your Customer (KYC) verification and anti-money laundering (AML) monitoring. We only collect information that is necessary to process your transaction and meet our regulatory obligations.

4. How Long We Keep It

Federal law requires us to retain transaction records and associated customer identification for a minimum of five (5) years. We do not retain information beyond what is legally required or operationally necessary.

5. Who We Share It With

We may be required to share your information with federal and state regulatory agencies as required by law. We may also share data with our compliance technology partners and our SMS delivery provider solely for the purpose of delivering verification messages to you. We do not sell your personal information. We do not share your mobile phone number, SMS opt-in data, or any personal information with third parties or affiliates for marketing or promotional purposes.

6. Currency Transaction Reports and Suspicious Activity Reports

As a federally registered MSB, Reload is required to file Currency Transaction Reports (CTRs) for cash transactions exceeding $10,000 in a single day, and Suspicious Activity Reports (SARs) when we identify activity that may indicate money laundering, structuring, or other financial crimes. These reports are filed with FinCEN and are confidential by law.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Know what personal information we have collected about you
• Request a copy of that information
• Request deletion, subject to our legal retention obligations
• Opt out of any non-required data sharing

Submit requests to: admin@reloadcryptoatm.com

8. Contact Our Privacy Team