Privacy Policy

1. Introduction

Reload Crypto ATM ("Reload", "we", "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information ("PI") in connection with our ATM Services and website. By using our Services, you consent to the practices described in this Policy.

2. Scope

This Policy applies to all personal information collected through our ATM kiosks, website, customer support channels, and any other service operated by Reload Crypto ATM. It applies to all users located in the United States.

3. Information We Collect

We may collect the following categories of personal information:

• Contact information: phone number, email address, mailing address
• Identity documents: government-issued photo ID, passport, driver's license (document number, type, issue date, expiry)
• Photographs: images captured at ATM terminals during transactions and selfies used for identity verification
• Transaction information: amount, date, time, cryptocurrency type, wallet address
• Device and usage data: IP address, browser type, pages visited, referring URLs
• Occupation and source of funds: collected for Know Your Customer (KYC) compliance on higher-value transactions

4. How We Use Your Information

We use your personal information to: process and verify transactions; comply with federal AML, KYC, and BSA obligations; detect and prevent fraud and suspicious activity; respond to customer support inquiries; send transactional notifications via SMS or email; improve our services and website; and fulfill any legal or regulatory obligations.

5. Legal Basis for Collection

We collect and process personal information as required by the Bank Secrecy Act (BSA), FinCEN regulations, and applicable state money transmitter laws. We are a registered Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) and are legally obligated to collect certain information from our customers.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with: regulatory bodies and law enforcement when required by law; third-party identity verification providers; payment processing and compliance partners; and service providers who assist in operating our business, under confidentiality agreements. We require all third parties to maintain the confidentiality and security of your information.

7. Data Retention

We retain personal information for a minimum of five (5) years following your last transaction, or as required by applicable federal or state law. Transaction records required under the BSA are retained for the period mandated by law.

8. Security

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your state of residence, you may have rights to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information, subject to legal retention requirements; opt out of non-essential communications. To exercise any of these rights, contact us at reloadcryptoatm@gmail.com.

10. Minors

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If a parent or guardian believes their minor child has submitted information to us, please contact us and we will delete it promptly.

11. Your Communication Choices

If you wish to opt out of promotional communications, you may unsubscribe at any time via the link in any email or by contacting us directly. Note that transactional messages related to your transactions cannot be opted out of while you are an active customer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will be reflected at the top of this page. We encourage you to review this Policy periodically.

13. Contact

For privacy-related questions or requests: reloadcryptoatm@gmail.com or visit our Contact page.